Studio 6 Mcallen, TX

I made a reservation at this property through Expedia which I needed to change while I was staying here. I wanted to shorten my stay but Expedia didn't want to refund my money. The assistant manager, Joel, went to bat for me. He pursued Expedia after calling his own corporate headquarters and was finally able to make Expedia refund the unused portion of my original reservation. It amounted to over $500. Needless to say, I am most appreciative to him for his efforts on my behalf. Joel has set the bar for customer service. Rarely do people do this in the day and age we live in. Much thanks to Joel and the other staff who are cordial, helpful and willing to serve!

First issue I had was when I got to the room it was dirty. I had to request a broom and some towels to clean the room, plus the fridge because they didn't have anyone to do it. As I was sleeping I noticed dead roaches throughout the room and under the cabinet. Second there was shaved hair in the shower and long hair on the toilet seat and pillow cases. There were never any extra towels to shower with or pillows to use when i would ask. The pillows were SO FLAT I woke up with a crook in my neck every night. I checked in Sunday and by Thursday night I was ready to go. I called downstairs and Anthony said I would be able to get the remainder of my money back he couldn't do it right then because the computers were messed up, but I called this morning to get checked out and Elizabeth said I wouldn't be able to get a refund. Mind you the advertise rate is 46.00 per night but they said that's for a weekly rate, the nightly rate is really 60 or 70 something. When I saw a live roach i called and got another room at a different hotel and left at 330 AM.... it was that bad. I thought they would have refunded me back the money because the room was nasty, but she said she would charge me more for checking out early. You get what you pay for.